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Anti-Fraud Notice

Order, payment, and customer service information should be checked through the HiBOU website, official LINE, email, or official social channels. If a call or message feels suspicious, pause and verify first.

Translation preview for review. The Chinese anti-fraud page is the official source.

HiBOU Will Not Ask You To Do These Things

Follow ATM or online banking instructions to cancel installments, cancel a charge, or re-verify an order.
Provide a full credit card number, bank account password, SMS verification code, or OTP.
Transfer money to a personal bank account said to belong to customer service.
Download an unfamiliar app, join an unfamiliar group, or enable remote assistance.

Verify Before You Respond

If HiBOU needs to confirm an order, the conversation should focus on the product, recipient information, payment status, or delivery status. HiBOU will not ask for unrelated financial passwords or verification codes.

If the caller knows your name, order details, or purchased product, that still does not prove the caller is official staff. Please contact HiBOU through an official channel instead of returning a suspicious call directly.

If you are unsure, stop the conversation and contact the LINE official account @816qeamr with your order number or checkout name.

Official Channels

LINE@816qeamr Emailservice@hibou.tw Phone04-7770347 Official Chinese NoticeUse the Chinese page for the current official wording.

In Taiwan, the 165 anti-fraud consultation hotline is available for suspicious situations.